Payment & Refund Policy

How payments are taken

Payments are processed by Stripe. Card details are entered inside Stripe's checkout and are never handled or stored by VIDAGA.

All prices are shown and charged in US dollars.

Fixed-price website packages

Focused website packages have an approved fixed price and can be paid in full at checkout. Your project is created automatically as soon as the payment is confirmed, and onboarding opens immediately.

Custom projects and deposits

Custom websites, software, portals, and business systems are reviewed by VIDAGA before payment. Once the scope and price are agreed, a deposit is issued for checkout and the remaining balance is invoiced against agreed milestones.

Refunds

Before work begins: a deposit is fully refundable within 5 days of payment if no discovery or design work has started.

After work begins: refunds cover the portion of the engagement that has not been delivered. Completed milestones are non-refundable.

Approved refunds are returned to the original payment method and typically appear within 5–10 business days.

Cancellations

You can cancel a project at any time in writing. You pay for the work completed up to that point, and anything already paid for is handed over.

Failed or disputed payments

If a payment fails, the checkout can simply be reopened — no duplicate charge is created. If you believe you were charged incorrectly, contact us before opening a dispute and we will resolve it directly.

Taxes

Applicable sales tax or VAT is calculated and collected by Stripe at checkout based on your billing location, and is shown before you confirm payment.